Disclosure and privacy policy



A & C Coaches is a privately owned minibus and minicoach hire business based in Gloucester. We provide minibus and minicoach hire for all occasions and cover the whole of Gloucestershire and hold national and  international licences. Customers may book our services by telephone, on line using the internet or in person at our base office. The proprietor and owner of the company is Mr William Craig Cowie and he is responsible for all aspects of running the company and formulating and implementing company policy.

Privacy Policy In order for customers to hire the company's services it is necessary for the company to ask the customer for certain personal information. This will include the following information:

  • Customers name and address
  • Customers telephone number(s)
  • Customers e-mail address (optional)

This information is required by the company in order to fulfill it's objective of providing vehicle hire to the customer. This information is treated in the strictist confidence by the company. It is stored on computer which are protected by firewall and up todate anti-virus and anti-spyware programs. We do not share or disclose this information with any other person, business or organisation unless required to do so by law. Where the customer wishes to make a payment to the company using a credit or debit card, these transactions are handled on behalf of A & C Coaches by Paypal (www.paypal.co.uk) and in this instance customers personal details will be transmitted to Paypal by secure electronic means.

A & C Coaches  does not store, save or retain customers personal credit or debit card details. Where it is required for the company to obtain these details to enable a transaction to be processed these details will be transmitted to Paypal by secure electronic means and after the transaction is complete the details will be erased from the company's files and computers. Paypal operate their own privacy policy in this respect. Please visit www.paypal.co.uk for full information on their privacy policy. They comply fully with all Payment Card Industry (PCI) Data Security standards and Data Protection Act legislation.

In respect of personal information suppled by a customer to the company only authorised persons will be allowed access to this information. Only persons requiring access in order to undertake their responsibilities and job will be so authorised. Customers may request the company to supply details of personal information held by the company about them and may correct,amend or ask for this information to be deleted. They may do so by e-mail, by post to the company address or by telephone. Full contact details are available on the company website contact page.

Deposits  It is a requirement of booking our services that customers are asked to pay a deposit in order to secure a vehicle booking. The value of this deposit is explained on our payments page. please note this deposit is not refundable for any reason in the event a customer cancels a booking. Please only pay the deposit when you are sure you wish to make a booking. Balances are normally paid to the driver on the day of travel. In the event a full payment is made before travel and a customer cancels the booking only the deposit will be retained by the company. The balance will be refunded to the customer, either by refund to their credit or debit card where this was originally used for payment or by company cheque in all other cases. 

Contact information.  The company encourages it's customers and potential customers to contact the company. Even after you have made a booking please feel free to contact us if you have any queries or concerns about your booking or our services. You may contact  us by telephone, by mail using our company address or by e-mail. Please visit our contact page for details.